If this occurs; Seek assistance from your IT provider.
Updated 06/08/19, this is a known issue that we are currently investigating.
The user is prevented from logging.
Our processing system software is accurately showing that this return is not necessary and no lodgment demand auskey letter will be issued.
Maintenance page displaying after system maintenance is completed.If you require an earlier year which is not available, select the oldest auskey auskey year and continue preparing the form.The Early stage innovation companies report is located under Client forms in the Tax Agent portal.Download AUSkey installer (EXE,.50MB for Internet Explorer users, due to software licensing changes to Java software in April 2019, users may not be able to use AUSkey to access online services such as the portals and Online services for agents.Unable to login into portal for Safari version 10 and 11 and Internet Explorer users Updated If you have experienced issues logging in, clear the Java cache.Refer to the Browser settings for viewing and printing on auskey how to update your settings Incorrect payment slip auskey The payment slip is displaying a previously accessed clients details instead of the current client (including the name and client identifier).
To locate the correct paygi instalment data; Navigate to book an book Activity Statement and computer view it to display paygi information.
If you continue to experience difficulty connecting to our online services, you can phone us on option.
Instalment activity statements If no changes have been made, then clicking the 'Continue' button will finalise the Activity Statement.
To resolve; De-select the agent number game in Access manager and save, Select the agent number in Access manager again and save.
Updated Continue to Lodge the Certificate of game Coverage form with Greece selected as the country code within the secondment address section.Deleting files may take a while if you have a lot of files and history select Apply, then OK to close credit the window.Check Cache and Offline website data along with any other elements you want to clear.'No ektron data found' error message when attempting to access activity statements for book Portal users Updated This is a known issue and is currently under investigation.Provide the following information in relation to the application you are trying to submit; your contact details receipt ID of the request you are trying to amend details of the authorised contact you are trying to add to your request We will contact you.
Download List The download list button does not open or save a list.
ATO is contacting me for clients I removed from my client list This can occur when you have removed a client from your client list using the Tax Agent Portal but your registered agent number is still attached to one auskey software for mac of the clients accounts.
Portals, click the link below that matches your system issue: General, list of general system issues, summary.